FAQ

GENERAL

 

1. What are the different types of jewelry available with jewelsouq.com?

A. JewelSouq.com has an array of semi-precious and fashion jewelry, formal and semi-formal jewelry in Gemstones, Sterling Silver, Pearls, Crystal, Beaded and Bridal.

 

2 How do I make a purchase on jewelsouq.com

1. Select a product by category or by brand or by selection
2. View Product Details, Price and Delivery terms
3. Add to Shopping Cart
4. Verify the amount and ‘Proceed To Pay’
5. Select you payment option and make payment.
6.You will get an e-mail notification of your transaction from Jewelsouq.com

 

3. If product is not available what option do I have?

Ans: If the product is not available in stock ,you can send a production request for your order to [email protected] . Production order takes in between 30- 45 working days. You also have option to cancel the order.We suggest you do not cancel the order and await your order as each piece of jewellery / gift item is unique and you may not find the same piece again with us.

 

RETURN/EXCHANGE/REFUND

 

1. Can I cancel an order after placement of order? What is the refund process?

A. Products and services once booked through Jewelsouq.com cannot be cancelled and the refunds thereof are not allowed in any circumstances. However, exceptional cases of 'manufacturing defect' and ' wrong consignment ' can be dealt with separately after due verification of proof and based on established facts with vendor partners on case to case basis.

Cancellation of transactions by the End-User/ Customer can be due to any of the following reasons:

The order may be cancelled before shipment due to any of the following reasons;
1. The specific product/model is out of Stock
2. The order could not be shipped within the specified timeline.
3. The shipping address is not serviceable

The orders may be cancelled post shipment and delivery due to any of the following reasons;
1. Established defect in the product which the seller is not able to either replace or repair, within the warranty timelines.
2. Correct product could not be delivered after first replacement
3. Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
4. Products lost, damaged during transit and delivery not accepted

Conditions:

A. The refund shall be processed only after the product is shipped back unused and received by vendor in its original condition with the original packing without any tampering.
B. User needs to attach original invoice and relevant documents as provided with the product to process refunds.
C. The return courier awb /tracking number should be communicated to Jewelsouq.com customer support.

 

2. What is refund turn around time in case of cancellation?

A.  Approximately 10 working days in case of Credit card payments.

 

 

DELIVERY

1. What is the delivery time period from the date of purchase?

Ans: Delivery time for each product is 4-7 Business Days

 

2. What if there is a delay in product delivery?

Ans: Please notify all delays in delivery at

 

PAYMENTS

 

1. What is Cash on Delivery (CoD)?

A. Cash on Delivery (CoD) is a payment method where you pay for an item in cash, when the courier company delivers the item to you.

 

2. How does CoD work?

A. You place an order for your favourite jewellery on jewelsouq.com. Choose CoD option if available and complete the order placement. You pay the complete amount in cash to the courier once the product is delivered to you. Please remember payment through cheque, draft or any other means will not be accepted by the courier.

 

3. Is CoD option available for all jewellery?

A. Yes. CoD option is available for all Jewellery.

 

4. How long will it take for me to receive the product through CoD?

A. You will receive the product within 4-7 business days from the date of purchase.

 

5. Is there any additional charge for the CoD shipment?

A. No, our CoD service is done at no extra cost.

 

6. Can I offer cheque for the payment in place of cash?

A. No. CoD payments have to be made in cash only.

 

7. What is the option if no one is at home when the courier person comes?

A. Most courier companies will call you before coming over to deliver the item. Some important points to ensure that your CoD transaction goes smoothly Please ensure that the mobile number you provide for the Cash on Delivery payment is always available and answered. It is important that your address and landmark are very clear. This will help us locate you easily and complete the process faster. Please be available at the designated address with the complete cash as payment for the item purchased.